FAQs

Yes, we ship plants in the decorative pot that you have purchased. We want your experience to be as easy as possible. This way, all you have to do is unwrap your purchase and place it where you want! In rare occasions with large plants, we might package the pot separately for safer transit. When you unwrap your purchase, simply place the plant into the decorative pot. We match their sizes so it will fit perfectly.

Check out our sizing chart for the size ranges of plants. Also our product photos show plants with pots and dimensions.

The size of our pots range from 2” up to 7-8”. Each product description has detailed dimensions (height and width). We curate pots to match with the size and look of the plants so they will look perfect together!

Decorative pots often do not have drainage holes because it is a cleaner look and prevents any spillage onto the surface. As Master Gardeners, we understand that drainage is extremely important to the health of plants and this is why we use our 2-pot system. The 2-pot system consists of an inner grow pot (plastic) inside an outer decorative pot. This is the best of both worlds because it supports drainage as well as a beautiful look. In addition, it gives you the flexibility to easily swap plants between different decorative pots for an instant new look.

We package plants and wrap pots carefully and thoroughly to ensure safe transit. Our plants are ready-to-display because we repot them into the right sized pots so that they perfectly fit within your decorative pot. In cases where the decorative pot is especially heavy, we pack it separately inside the same box. In this case, simply place your plant into the decorative pot when you unwrap them. Check out some of our unboxing videos to see the details.

We love the way that pots and plants complement each other and are always on the hunt for awesome combinations. Our website shows different plant-pot combinations, so please take a look at the different variations and pick your favorites. If there is a specific look or color that you’re looking for, please let us know and we may be able to source it for you.

When we ship your order, you will receive a tracking number via email or text message, whichever method you provided during checkout. Our customer support team is also available to answer any questions you might have on your order. Simply email us at paca@gardenstreets.com or use the chat function on our website.

As people are unique individuals, so is each plant. Within the same variety, there are differences in height, width, etc. Each plant is unique and that’s part of their magic. We aim to ship plants that are as close to the plant sizes on the website as possible. If you have any concerns about your plant, please send us a photo (paca@gardenstreets.com) and we’ll be glad to help.

We offer a 30-day guarantee on the health and quality of our products. If your product arrives damaged, we ask for photos that show the damaged product and will be happy to replace, exchange or refund it. We don’t take returns simply because plants don’t generally survive the round trip.

We offer a 30-day guarantee on the health and quality of our products. If your product fails within that time period, we ask for photos that show the failed product and will be happy to replace, exchange or refund it. We don’t take returns simply because plants don’t generally survive the round trip.

If your product arrives damaged, we would be happy to replace, exchange or refund it. We simply ask for photos that show the damaged product. We don’t take returns simply because plants don’t generally survive the round trip.

We do have partnership, dropship and branding programs available. Please reach out to jen@gardenstreets.com to discuss further details.

Yes, we offer a wide range of nature-themed virtual events. Check out www.gardenstreets.com/team-building-events for more details. We are also able to customize events to your interest and budget.

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Customer Reviews

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(1)
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R
R.
As pictured